Every team its own way
No standard to enforce
Each business unit has its own suppliers, its own rates and its own definition of a quality fail. Nobody can compare two studies, and best practice lives in individuals rather than in the operation.
FieldworkOS for enterprise
Fieldwork at enterprise scale.
One standard everywhere.
FieldworkOS is the supplier lifecycle platform for online fieldwork — deployed across every team, market and business unit that commissions sample. Same approval gates, same quality bar, same evidence at close, whoever is running the study and wherever they sit.
100%
Of supplier activity rolled into one manager view
Every
Go-live and high-stakes negotiation behind an approval gate
99.9%
Uptime SLA on enterprise plans
Minutes
Reconciliation at field close, evidenced for audit
How large organisations run fieldwork today
Every sourcing route trades something away
One global framework agreement
Governance without leverage
A single preferred supplier makes procurement simple and pricing static. Feasibility caps out on niche audiences, rates go unchallenged for years, and one panel's capacity becomes every team's ceiling.
Centralised fieldwork desk
Control that becomes a queue
One overloaded ops team becomes the bottleneck between a business question and fieldwork starting — and the coordination load simply moves rather than disappearing.
The fourth option
One fieldwork standard applied everywhere, without centralising into a bottleneck — every team keeps its own suppliers and studies, while approval gates, quality thresholds and reconciliation rules are set once and enforced by the system. FieldworkOS is not a marketplace; it never sits between you and your suppliers.
One lifecycle, end to end
Every study, every team, the same lifecycle
Four stages, one system, one record. Automated by default and approved by design — the routine work runs itself, and the decisions that carry commercial or reputational weight pass through an explicit gate.
01
Bid & negotiate
AI parses every supplier email; quotes arrive structured to quota-cell level. The strategy engine negotiates CPIs toward the rate discipline you set centrally — high-stakes negotiations route to an approval gate, and anything uncertain routes to human review, never guessed.
02
Launch
Redirects captured, test IDs swapped, links verified end to end. A failed test blocks launch — so a broken-redirect go-live is structurally impossible in every team, not just the careful ones.
03
In field
Real-time quality, fraud and quota-pace monitoring across every source and every study: quality fails, incidence below bid, geo mismatch, duplicates, quota stalls — flagged against per-supplier thresholds while the source can still be paused.
04
Close & learn
Valid completes, actual LOI and reconciled CPI computed at field close, with evidence attached for procurement, finance and audit. Supplier intelligence compounds across the whole book of work — every project sharpens the next bid round.
Governance & controls
Automated by default. Approved by design.
Scale is not just more studies — it is more people making commitments in your name. The Manager Module is the layer above the work: it watches every module, enforces who may do what, and keeps the record that makes an answer defensible months later.
Approval gates & RBAC
High-stakes negotiations and go-lives pass through explicit internal approval gates, and role-based access controls who can approve, negotiate, and launch — per team, per market.
Program & parent-project rollups
Every supplier on every survey rolls up into the parent project, the program, and the whole book of work — with drill-down from any top-level number to the row that produced it.
Client & supplier directories
A managed directory of clients and suppliers — contacts, billing, communication preferences, and historical performance — so the system is your record, not a layer on top of one.
Benchmarking KPIs
Pricing and performance benchmarks built across your supplier network surface at program level — so rate discipline is measured across teams, not assumed.
A defensible audit trail
Every supplier interaction, quality decision and approval is logged and attributable — the record behind a number exists before anyone asks for it.
SSO/SAML identity
Keycloak and OIDC-based single sign-on with role-based access, so access follows your existing joiner-mover-leaver process rather than a separate user list.
Hard-to-reach audiences
Multi-market, low-incidence, and still on the same timeline
Regulated professionals, B2B decision-makers, quotas spanning a dozen markets: the studies that stall a single-vendor framework get bid out across the whole roster instead — under the same governance as everything else.
Bid wide in one action
One spec, RFQs to your whole roster at once — new sources onboarded into the same lifecycle and the same controls, not a new process.
Feasibility answers fast
Structured quotes at quota-cell level show who can actually fill each cell, in each market — in days, not weeks of email rounds.
Blend without the black box
Combine sources with per-supplier quality and pacing visible — you control the blend a marketplace hides, and you can evidence it later.
Swap sources mid-field
A stalling or failing supplier gets paused and backfilled from the roster — the deadline holds without an escalation call.
The operational picture
Every supplier, every study, every team
Lifecycle state per supplier per study, rolled up into the parent project, the program, and the whole book of work — so a number on the board is one drill-down from the row that produced it. Pacing, quality, fraud, margin and reconciliation status on one screen, across every business unit.
Program rollup · all business units
- In field
PanelCo
EMEA · Brand Tracker W3
On pace - In field
SampleNow
EMEA · Brand Tracker W3
IR below bid · flagged - Awaiting approval
GlobalPanel
APAC · HCP Study
CPI above rate card - Launch gated
ResearchPro
NA · Category Buyers
3 of 4 redirects verified - Reconciled
InsightPanel
NA · Concept Test Q3
Evidence pack attached
37 studies · 12 teams4 approvals pending
“Who approved that rate, and on what evidence?”
Answered from the audit trail — every negotiation, approval and quality decision logged to the person and the moment.
Security & procurement
We would rather be early than imprecise.
Enterprise procurement asks harder questions than a product page usually answers. We are early-stage and we say so: here is exactly where each framework stands, rather than a wall of badges. No engineer holds standing access to production customer data; access is granted per-incident, time-boxed and logged.
GDPR / UK GDPR
LiveLawful bases, data subject rights, sub-processors and transfer mechanisms documented. DPA available for enterprise customers on request.
India DPDP Act, 2023
LiveNotice, consent and rights obligations followed, with a named grievance contact.
CCPA / CPRA
LiveRight to know, delete, correct and limit. We do not sell or share personal data as defined under California law.
SOC 2 Type I
In progressReadiness assessment underway, targeting report availability within 12 months of platform general availability.
ISO 20252 (market research)
In progressControls designed to align with the standard, and enterprise plans include a review pack mapped to it. We say 'aligned', not 'certified', until the audit is complete.
SOC 2 Type II · ISO/IEC 27001
PlannedType II follows Type I with a six-month observation window; 27001 scoping runs alongside it where enterprise procurement makes it the right next step.
If your process needs evidence we don’t yet have a certification for — questionnaires, architecture diagrams, control mappings — write to security@softsight.io and we’ll answer it directly.
Who it's for
Built for everyone in the buying committee
Heads of research operations
One operating standard across every team and market, with the exceptions surfaced rather than discovered at close.
Insights leadership & centres of excellence
Comparable quality and cost metrics across the whole book of work — so best practice is measured and enforced, not evangelised.
Procurement & vendor management
Rate discipline applied per negotiation, reconciled invoices with evidence attached, and supplier performance history that survives staff turnover.
IT & security review
SSO/SAML with role-based access, documented sub-processors, and a security review pack for your questionnaire — see the detail on our security page.
A single in-house team rather than a multi-team operation?
For corporate insights teamsSee it on your own work
Start with one team, then set the standard.
The fastest way to evaluate FieldworkOS at scale is one real study in one business unit, with the governance switched on. It works alongside your survey platform and your existing supplier framework — book a walkthrough with the SoftSight team.
- Runs on your existing supplier framework
- SSO/SAML and role-based access from day one
- Security review pack available for procurement