Pricing built for how
MR agencies actually scale.

The questions every ops leader asks.

Don’t see yours? The fastest answer is a 30-minute demo call — we’ll size your tier on the call.

• How does volume billing work for SurveyGuard?

  SurveyGuard is metered per evaluated respondent, and the per-respondent rate steps down as your committed volume grows. Overages roll into the next tier rate automatically — no surprise spikes. Talk to sales and we'll quote a rate sized to your volume.

• What counts as an 'active study' on FieldworkOS?

  An active study is any project with at least one supplier in field during the billing month. Studies in RFQ or fully closed-out reconciliation do not count. Concurrent studies above your tier limit are billed at the next-tier rate (no hard caps mid-month).

• Can we pilot before committing to an annual contract?

  Yes — every FieldworkOS pilot runs 30 days, with SurveyGuard Protect pilots alongside, and the pilot fee is fully credited against your first annual invoice when you convert. Pilots include onboarding, one integration, and a written operational baseline, so you measure the lift before you sign. Indian agencies can run 60-day pilots with quarterly billing — ask us. Talk to sales for pilot terms.

• Do you offer discounts for non-profits, academic, or public sector?

  Yes — 25% off the listed rates for academic institutions and registered non-profits, on annual plans. Public sector pricing is negotiated directly to fit procurement frameworks.

• How does the bundle discount work if our usage scales?

  The 10% applies to your whole combined subscription — both products, including committed volume and the Finance add-on if you take it. It recalculates automatically whenever your plans change, at the next invoice. No swapping rules, no fine print.

• What happens if we exceed our tier limits mid-contract?

  Soft limits, no hard cut-offs. You'll get an alert at 80% utilisation. Seats and studies above your tier bill at your tier's unit rate, prorated on your next invoice. If two consecutive months of overage cost more than the gap to the next tier, we'll recommend the upgrade and credit that month's overage against it. We never throttle live fieldwork or block respondent evaluation over billing.

• Do prices increase at renewal?

  Renewal increases are capped at 7% per year, written into every contract. Founding Agency customers have their tier price locked for 24 months.

• What is the Founding Agency programme?

  Our first 15 customers lock their tier price for 24 months and get one free tier upgrade for their first 6 months, in exchange for a reference case study and a quarterly feedback session. Limited to 15 agencies — availability shown on this page.

• Are you SOC 2 / ISO 20252 certified today?

  Not yet, and we won't imply otherwise. We're early-stage and pre-GA: SOC 2 Type I is in progress, with Type II and ISO 20252 on the roadmap. The live status of every framework is published on our Security page. What Enterprise includes today is a security review pack — questionnaires, control mappings, and architecture diagrams under NDA — so your procurement team can evaluate us on the controls we actually run, not a badge we don't yet hold.